Critical Incident Response

A tragic accident, sudden unexpected death, violence at work or at home, suicide, terminal or chronic illness: when these events happen, they usually are emotionally overwhelming to those who witnessed the event or knew the people involved. It is important to remember that these are normal reactions to an abnormal event.

Solutions EAP provides critical incident response services, which encompass a variety of group interventions after the incident. Critical incident response includes confidential sessions designed to reduce the impact of the event, accelerate recovery, and return people to everyday functioning. In the long run, these interventions prevent Post Traumatic Stress Disorder (PTSD).

In many cases, critical incident response services are a part of your EAP. Solutions EAP staff are trained, certified, and experienced in conducting these groups. Some larger employers have their own Critical Incident Teams with peers trained to provide these services.

If you have a question or have a need for services, please call the EAP at (800) 526-3485 as soon as possible.

Critical Incident Handouts

• Critical Incident Stress Information Sheets
• Identifying Traumatic Reactions in the Workplace
• Manager's Guide Following a Traumatic Event
• Reactions to Expect Following a Critical Incident
• Supporting Grieving Employees
• Symptoms: Impact from a Traumatic Incident
• Tips for Managers After a Workplace Critical Event
• Saving Good Employees (or PPT Version)