In-Person & Phone Counseling

There are times we could all use help in resolving problems in our personal lives. Solutions EAP offers confidential, face-to-face counseling with experienced therapists, as well as telephonic consultation.

We can help with just about any kind of concern, large or small. The EAP counselor will help you define the issues, sort things out, and develop a plan of action. This is the heart of what EAP does: helping you get in control of the situation so that it is more manageable. In some cases, the EAP will refer you to an ongoing or specialized resource. If so, referrals are usually made within your medical insurance plan to help offset costs.

Confidentiality

The EAP service is strictly confidential, and information is not disclosed without your consent. State and federal laws, however, mandate that in cases of child or elder abuse, or when a person is a threat to his or someone else’s safety, the counselor must notify the proper authorities.

Locations

You can make an appointment at a time and location that is most convenient to you. We offer over 150 locations in New England and have a national network of counselors as well.

Documents

• The Statement of Understanding is a mandatory document, signed by the client, which informs the client of Solutions EAP services, policies and procedures, and client confidentiality.
• The Release of Information (Authorization to Use of Disclose Protected Health Information) is a voluntary document, signed by the client, granting permission to Solutions EAP to release otherwise protected health information (PHI) to a named party or entity. Unless instructed by a Solutions EAP staff member or counselor, the client does not need to complete this form.

Upon completion of either of the above forms, please email the document as an attachment to [email protected], and feel free to call to confirm the document was successfully received: (800) 526-3485.